Classify complaints with NLP sentiment analysis and auto-route to specialist teams. Improve NPS by 15-25 points and reduce resolution time by 50%.
Join Waiting listAutomatically categorizes complaints into root causes and product lines with 95%+ accuracy
Evaluates complaint tone and urgency to identify escalation-risk cases requiring immediate attention
Routes complaints to specialist teams based on category, customer value and service SLA
Creates initial response drafts with standard resolutions and escalation procedures
Unifies complaints from email, chat, calls and social media into single workflow
Tracks unresolved cases and auto-escalates after defined SLA thresholds.
Average complaint resolution drops from 5-7 days to 2-3 days - 55%
Faster response and better resolution drives 15-25 point NPS increase - 20
Automation reduces manual triage and handling effort by 40%
Turn operational complexity into measurable performance gains.
