6 ways to address anonymity and privacy in conversational AI

Published April 24, 2019   |   

Artificial intelligence is a great way to help you develop your business online. Most online companies use chatbots for communication. Chatbots play a crucial role in your daily business communication. They open up opportunities for businesses to communicate with their customers openly.

The big question is: how can the security of customer and business personal information be ensured when artificial intelligence communication is used? Well, this article will provide helpful tips on how IA anonymity can be addressed.

Use two-factor authentication

This method is a great way to address confidentiality with conversational AI. If a customer wants to connect to a website with the help of chatbots, two-way verification is needed. The chatbot asks for your password and username. A security question is asked to confirm your personal details. This helps the parent platform to check your personal information. You can thus address the anonymity of a user because the two processes cannot be circumvented.

You can use a token for a certain period of time during authentication. If you do not check your details within the specified time, the token is removed. A verification link could also be used to verify. Biometric authentication is also used to check users and protect their privacy. A person may be asked to use their fingerprints or use authentication eye recognition software.

Request data verification

Hackers may attack your website and jeopardize your personal information. In order to compact this and to ensure the privacy of your personal data or customer information, ask for verification. When someone signs up for your website, ask them to register by sending a link to their personal email address or telephone number.

One way to protect the user’s privacy is to allow a person to access or share information only when he or she verifies their personal data. You can also send a person code to the system to check its details. If the user enters an incorrect code, the use of the system is prohibited automatically. Another way to protect privacy in conversational AI is sometime after the chat to delete and destroy sensitive messages. For example, if a user has communication with a chatbot and the transfer of information is very sensitive, the information after the 30 minutes of chat is destroyed.

This prevents data from reaching a third party that can use it to jeopardize user privacy. Some bots can keep your location information and secure your information. It is essential that you use a free VPS server to reduce costs and benefit from a vps server. It extends the web hosting services to provide website owners with better experience, increase sales and revenues.

Use Machine Learning applications

Companies can verify users’ personal information using machine earning applications. The machines have the ability to speak and analyze text to help companies identify personal information. The learning tools such as Watson, a cloud-based conversation, help chatbots interact with the users. It creates user requests and answers to learn more about the users before verifying their details.

The bots can be taught to react with natural language as they interact with the user to know the person, keep the user information and protect it. The bots can know and recognize sensitive data from users with the learning tools. When creating bots, business owners and companies should take account of the GDPR rules. This helps ensure the privacy of the details of your customers and protects them from hackers.

Use a secure messaging scorecard

You can use the message scorecard with conversational AI to protect the privacy of your personal data. The message scorecard can help address anonymity and privacy issues with your chatbots in various ways. Here are some of the following ways:

1. Encrypt the conversation to allow the provider to read the message.
2. Recent code editing should be included to protect previous messages and communication traits.

For any communication, the system had end-to-end encryption. The conversation cannot be read on the platform on which the message is communicated.

Personal and private communication

In order to address data protection in artificial conversational intelligence, bots have been used to control the exchange of data between platforms and users. For example, people can buy goods online using chatbots. Facebook has a messaging app that allows you to communicate with brands and buy online services. The Internet server platform protects user-chatbots communication. This allows the privacy and personal data of users to be protected within the platform.

Use of user character profiles

All your communication details and personal information are recorded as you continue to interact with a bot. The bot can use the information to create your user character. Contact information, images, and email links are crucial for the creation of your user profile. Bots and their users can help create their character profile by emotional communication. Use the right emotions and words to communicate with bots.

Your communication characteristic with bots may affect your privacy if you don’t care about the content that you share with bots. By means of its character profiles, the bot can identify users and makes it easy to address the users ‘ anonymity.


Safety in any online communication is crucial with the rise of digital technology in the digital age. Bots play an important role in facilitating communication. However, your personal information’s security and privacy are essential. As a business owner, it is important to keep the details of your customers safe. Make sure your bots are safe to use. They should be easy to interact with and have data and information protection security precautions.

Building confidence is an important part of online business. Customers are free to share their personal information when they trust that their information is secure. Businesses should ensure that they offer their customers the best customer service by using secure and effective bots.