Case studies : Middle East – Cards
Drives portfolio growth with personalized concierge for a leading global card issuer in the Middle East
The challenge
Client’s high-net worth customers use the concierge services to book an entire itinerary – flight, dining, experience. The concierge spends a lot of time putting the itinerary together as the process is manual, time consuming, memory/intuition driven and not personalized
The
magic of
maya.ai
mayai.ai created a hyper-personalized concierge application that is integrated with Sabre, TVC and TBO providing access to book over 171 airlines and 1.2M+ hotels across the world
The application provided Top 5 predicted destinations and personalized itinerary for each of the predicted destinations for every customer
Provided options to search flights and hotels with information on real time availability and pricing
The results
30 minutes to 5 minutes
Annualized incremental spends
2 Mn USD
Incremental spends