Case studies : Middle East – Cards

Drives portfolio growth with personalized concierge for a leading global card issuer in the Middle East

cs India Banking 1

The challenge

Client’s high-net worth customers use the concierge services to book an entire itinerary – flight, dining, experience. The concierge spends a lot of time putting the itinerary together as the process is manual, time consuming, memory/intuition driven and not personalized

magic of


icon visoin superior created a hyper-personalized concierge application that is integrated with Sabre, TVC and TBO providing access to book over 171 airlines and 1.2M+ hotels across the world

User API
The application provided Top 5 predicted destinations and personalized itinerary for each of the predicted destinations for every customer
Provided options to search flights and hotels with information on real time availability and pricing

The results

30 minutes to 5 minutes

Annualized incremental spends

2 Mn USD

Incremental spends