Net promoter score pitfalls to avoid

Marketing   |   
Published March 7, 2016   |   

Net Promoter Score or NPS can be a tricky process to get right. There are many parameters that impact the execution and efficiency of the process. Even after the survey is concluded, it is paramount to close loop with the customer.  In this infographic we highlight a few pitfalls that should be avoided while designing and executing the NPS.

NPS pitfall